Privacy Policy

Overview

C3 Custom Caliper Covers Corp. ("Company," "we," "us," or "our") respects your privacy and handles your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you have over it.

This policy applies to all visitors and customers who use our website, place orders, contact us, or opt in to our SMS messaging program.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your personal information.

This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

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SMS Privacy Notice

We do not sell, rent, trade, or share SMS opt-in consent, mobile phone numbers, or text messaging data with third parties or affiliates for marketing or promotional purposes. This applies without exception.

Consent to receive SMS messages is never a condition of purchase.

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What Information We Collect

We collect personal information in the following categories:

Contact Information — your name, phone number, email address, and shipping or billing address, provided when you place an order or contact us.

Transaction Information — details about your order, including vehicle make and model, product selections, payment confirmation, and order history.

SMS and Messaging Data — your opt-in status, the date and time consent was given, and records of messages sent and received through our SMS program.

Device and Usage Information — your IP address, browser type, operating system, pages visited, and time spent on our website. This is collected automatically when you visit our site.

We do not collect sensitive personal information such as government identification numbers, financial account details beyond what is processed through our payment provider, or health information.

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How We Collect Information

We collect information when you:

• Place an order on our website

• Fill out a contact or inquiry form

• Email, call, or message us directly

• Opt in to receive SMS messages from us

• Browse our website (automatic collection via cookies and analytics tools)

SMS consent is obtained through a clear, affirmative action on your part — a form submission, a keyword reply, or a written agreement. Consent is never pre-checked, assumed, or bundled with other terms without disclosure.

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How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Arrange professional installation appointments where applicable

• Respond to questions, support requests, and warranty claims

• Send order confirmations, shipping updates, and service-related notifications

• Send SMS messages to customers who have opted in

• Maintain records of SMS opt-in and opt-out status as required

• Improve our website, product offerings, and customer experience

• Comply with applicable legal and regulatory obligations

• Detect and prevent fraud or unauthorized activity

We do not use your information for automated decision-making or profiling that produces legal or significant effects.

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SMS Text Messaging Program

If you opt in to receive SMS messages from C3 Custom Caliper Covers, you may receive:

• Order confirmations and shipping notifications

• Appointment reminders for professional installation

• Responses to customer service inquiries

• Promotional messages about new products, colours, or offers (where applicable)

Message frequency varies depending on your activity and the nature of your inquiry. Standard message and data rates from your carrier may apply.

To opt out at any time, reply STOP to any message from us. You will be unsubscribed immediately and will receive no further SMS messages, except a one-time confirmation of your opt-out.

For help, reply HELP or contact us directly at sales@customcalipercovers.ca.

Opting out of SMS does not affect your ability to place orders or receive email communications related to your purchases.

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How We Share Your Information

We do not sell personal information. We share information only in the following limited circumstances:

Service Providers — we work with third-party companies that help us operate our website, process payments, deliver orders, and send SMS messages. These providers are given access only to the information needed to perform their specific function and are not permitted to use it for any other purpose.

Legal Requirements — we may disclose information if required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our company, customers, or the public.

Business Transfers — if C3 Custom Caliper Covers Corp. is acquired, merged, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will notify affected users in advance where required by law.

We do not share SMS opt-in data, phone numbers, or messaging consent records with any third party for marketing purposes under any circumstances.

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve site performance, remember your preferences, and understand how visitors use our site. This includes tools such as Google Analytics.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality, such as the shopping cart or saved preferences.

We do not use tracking technologies to build advertising profiles or track you across unrelated third-party websites.

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Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These include encrypted connections (HTTPS), access controls, and secure third-party payment processing.

No method of transmission over the internet or electronic storage is completely secure. While we take the protection of your data seriously, we cannot guarantee absolute security. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

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Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including:

• Fulfilling and supporting your order

• Maintaining warranty records for the duration of the warranty period

• Complying with tax, accounting, and legal obligations

• Keeping SMS consent and opt-out records as required by applicable regulations

When information is no longer needed, we delete or anonymize it using secure methods.

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Your Privacy Rights

Under PIPEDA and applicable Canadian law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information, subject to legal retention requirements

• Withdraw consent for SMS messaging at any time by replying STOP

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To make any of the above requests, contact us using the details at the bottom of this page. We will respond within 30 days.

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Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

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Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have collected information from a child under 16 without verifiable parental consent, we will delete it promptly.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the effective date at the top of this page. For significant changes, we will provide notice on our website or by email where required.

We encourage you to review this policy periodically.